Feedback Process

The 811 Service is an evidence based program that relies on caller, patient and provider feedback to improve quality and identify opportunities to enhance the services provided. 811 provides the opportunity for anyone who has used the service to inquire about call handling processes, the clinical conduct or clinical competency of an 811 nurse, response times, nursing interaction, or any other aspect of the service. This process is designed to be user friendly and provide prompt and appropriate responses.

All inquiries received by the Department of Health and Wellness are viewed as an opportunity to validate the service, and enhance user satisfaction, as well as to inform system improvements and to make the service more effective. Upon receipt of your inquiry, we will implement our quality assurance process.

Please complete and submit the following feedback form online: