If you have concerns about how we handled your call, our response times, the advice our nurses provided, or anything else, please complete and submit the 811 Feedback Form online: https://novascotia.ca/dhw/feedback-811/

You can also contact the Department of Health and Wellness at 902-424-5818 or 1-800-387-6665. If you are deaf or hard of hearing, please call 7-1-1.


For Canada VRS use 866-770-7763

For more information about Video Relay Service and how to register, click here.


Internet Calling Service Providers

You cannot access 811 by dialing 8-1-1?  Instead, please dial 1-866-770-7763.  If you are unable to reach the 811 service by dialing 1-866-770-7763, please contact your telephone service provider.


Any information you give us will be kept in confidence, and we will use it to improve our service.