The 811 Service is an evidence-based program that relies on caller, patient, and provider feedback to improve quality and identify opportunities to enhance the services provided. 811 provides the opportunity for anyone who has used the service to inquire about call handling processes, clinical conduct questions, response times, caller/patient interactions, compliments, or any other aspect of the service. This process is designed to be user friendly and provide prompt and appropriate responses.
All inquiries received by Emergency Medical Care Inc on behalf of the Department of Health and Wellness are viewed as an opportunity to validate the service, and enhance user satisfaction, as well as to inform system improvements and to make the service more effective. Upon receipt of your inquiry, we will implement our quality assurance process.
Please submit an email to the following address and include your name and contact information (phone number or email). A member from the quality team will follow up with you directly to obtain more information:
Important to note this inbox is monitored during regular business hours only and is not to be used for obtaining/requesting 811 services. Please dial 811 or use the website chat function if requiring service.
For Canada VRS use 866-770-7763
For more information about Video Relay Service and how to register, click here.
Internet Calling Service Providers
You cannot access 811 by dialing 8-1-1? Instead, please dial 1-866-770-7763. If you are unable to reach the 811 service by dialing 1-866-770-7763, please contact your telephone service provider.
If you are still experiencing issues connecting with 811 for symptom assessment, please use the website chat function for a nurse to phone you back or follow the self-serve options for assistance with general health questions and information.
Any information you give us will be kept in confidence, and we will use it to improve our service.